Refund policy
Returns & Refund Policy
Our Commitment We want you to be completely satisfied with your purchase from Custom Tackle. Please read our returns policy carefully before making a return.
Faulty or Damaged Items If your item arrives faulty, damaged, or not as described, we will cover the full cost of return postage. Please contact us within 14 days of receiving your order at sales.customtackle.co.uk with a description and photos of the fault. Once we receive and inspect the item, we will offer you a full refund or replacement at no cost to you.
Change of Mind & Other Returns If you wish to return an item for any other reason (e.g. ordered the wrong size, changed your mind), you are welcome to do so within 30 days of receiving your order, provided the item is unused, in its original condition, and in original packaging. In these cases, the cost of return postage is the responsibility of the customer.
We recommend using a tracked shipping service for returns, as we cannot be held responsible for items lost in transit.
Refund Processing Once your return has been received and inspected, we will notify you by email. Approved refunds will be processed within 5–10 business days to your original payment method.
Non-Returnable Items The following items cannot be returned unless faulty:
- Items that have been used or modified
- Items returned without original packaging
Contact Us To initiate a return, please contact us at [your email] before sending any items back.