Shipping policy
Shipping Policy
Order Processing All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). Orders placed after 12pm on Friday will be processed the following Monday.
Shipping Destinations We ship worldwide from the UK.
Delivery Timeframes
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- Rest of World: 7–21 business days
Delivery times are estimates and may vary due to customs clearance or carrier delays outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and the weight of your order.
Tracking Where available, a tracking number will be provided once your order has been dispatched.
Customs & Import Duties International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. We are not responsible for delays caused by customs.
Lost or Damaged Items If your order arrives damaged or is lost in transit, please contact us at [your email] within 14 days of the expected delivery date and we will do our best to resolve the issue.